Frequently Asked Questions
Everything you need to know about your next timeless timepiece.
Are all watches sold at Kamal Watch Co. authentic?
Yes, we are authorized retailers for every brand we carry. All watches come with a manufacturer-backed warranty and a certificate of authenticity.
What is your return and exchange policy?
We offer a 7-day return policy for unworn watches in their original packaging with all tags and protective films intact. Please note that customized or engraved items are final sale.
How long does shipping typically take?
Orders are processed within 24-48 hours. Standard shipping usually takes 3-5 business days depending on your location, while express options are available at checkout.
Do you provide international shipping?
Currently, we ship to select international locations. Shipping fees and import duties vary by country and will be calculated during the checkout process.
Can I get my watch resized after purchase?
Absolutely. You can visit any Kamal Watch Co. physical boutique for a complimentary link adjustment on watches purchased through our website.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and offer EMI options through select banking partners for high-value purchases.